Customer Engagement Representative

2 weeks ago

Mission Viejo, California, United States Best Buy Full time

Customer Engagement Representative - Job Overview

Position Summary

As a Customer Engagement Representative, you will play a vital role in creating exceptional experiences for our customers. This position offers both part-time and full-time opportunities, with a range of benefits available based on your role and tenure.

Benefits Include:

  • Backup childcare services
  • Tuition assistance for you and your dependents
  • Generous employee discounts
  • Medical and dental coverage, along with paid time off
  • Rewards and discounts for learning about new products
  • Opportunities for self-paced learning in areas such as sales, leadership, time management, and diversity & inclusion.

As a Customer Engagement Representative, you will be the face of our brand, dedicated to understanding and fulfilling the immediate and future needs of our customers. You will cultivate lasting relationships by providing personalized service that meets their unique requirements.

Comprehensive training will be provided to equip you with the necessary skills to recommend the most suitable products and services. This training encompasses essential aspects of delivering outstanding product knowledge and customer service in a customer-centric environment. You will have the opportunity to work in the department that aligns with your interests and gain insights into new and exciting product categories as they emerge.

At our company, we strive to foster an inclusive work environment where every employee feels valued and contributes to our collective mission. We are committed to being a leading organization for both our customers and employees by embracing individuals from diverse backgrounds and identities. Our diverse customer base reflects the communities we serve, and we aim to ensure our workforce mirrors this diversity.

We are passionate about building long-term relationships with our applicants, employees, and customers. If you thrive in an environment that promotes individual and team success, you will find a welcoming home here.

Key Responsibilities:

  • Warmly greet and engage with customers.
  • Utilize your skills and knowledge to recommend products and services that align with customers' current and future needs.
  • Act as a brand ambassador, showcasing your enthusiasm for our brand, customer service, and technology.
  • Assist customers with their orders, returns, and exchanges.
  • Commit to ongoing learning and self-development to enhance your expertise.
  • Leverage available tools to stay updated on skills and promotional initiatives.
  • Contribute to profitable growth during peak business times while maintaining a customer-focused approach.
  • Ensure your department is clean, well-stocked, and visually appealing.
  • Collaborate effectively with supervisors and colleagues across departments.

Basic Qualifications:

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates your availability, including weekends and holidays.

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