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Community Engagement Specialist

2 months ago

Mission Viejo, California, United States FirstService Residential Full time
Position Summary:

The Community Engagement Specialist acts as the primary point of contact for residents, representing the FirstService Residential team and enhancing the community experience.

This role is focused on delivering outstanding service to residents, ensuring their needs are met through effective communication and support. Strong interpersonal, telephone, and customer service abilities are essential.

Compensation: $23-24/hr

FirstService Residential offers competitive compensation based on the candidate's experience, education, and specific responsibilities.

Key Responsibilities:
  • Provide high-quality concierge services to enhance the community lifestyle experience for residents.
  • Respond to resident inquiries in a professional, courteous, and timely manner.
  • Ensure all phone communications are handled with professionalism, and messages are recorded accurately and promptly.
  • Assist residents with amenity reservations and service requests.
  • Oversee facility management tasks, including monitoring service providers and ensuring smooth operations.
  • Address homeowner questions regarding facility usage and maintenance issues.
  • Inspect delivered materials for quality and quantity, notifying the appropriate parties as necessary.
  • Support vendor and contractor performance evaluations, addressing any concerns as directed by management.
  • Participate in meetings and functions as requested by management.
  • Collaborate positively with community activities and events, ensuring readiness and staffing as needed.
  • Gather and assess resident feedback to enhance services and facilities.
  • Maintain records of accomplishments and challenges, continuously evaluating service levels.
  • Prepare necessary documentation for risk management and submit for review.
  • Assist in investigations and reviews of any unusual incidents.
  • Perform additional duties as assigned.
Qualifications:

To excel in this role, candidates must demonstrate the ability to fulfill essential duties effectively. The following qualifications are required:
  • Ability to follow instructions, maintain accurate records, and perform administrative tasks.
  • Strong collaboration skills with co-workers, clients, and vendors, fostering a constructive work environment.
  • High ethical standards.
  • Availability to work weekends, with a schedule subject to change based on business needs.
  • Proficiency in English, both spoken and written; bilingual in Spanish is a plus.
  • Basic math skills.
  • Capability to determine appropriate escalation for problem resolution.
  • Good judgment and the ability to work under pressure.
  • Creative problem-solving skills.
  • Adherence to FirstService Residential's service standards.
  • Conduct business with the highest standards of professionalism and ethics.
  • Follow safety protocols while performing job duties.
  • Complete special projects and tasks as assigned.
  • Exhibit a positive attitude and strong customer service skills in all communications.
  • Maintain confidentiality in all interactions.
  • Enforce established rules and policies.
  • Present a professional appearance and demeanor at all times.
  • Strong organizational skills with the ability to multitask.
  • Efficiently research information as needed.
  • Prioritize tasks effectively and keep commitments.
  • Respect diversity in the workplace.
Education & Experience:
  • Previous experience in customer service within property management or hospitality is required.
  • Experience working with a senior demographic is preferred.
  • CPR and First Aid certification is desirable.
  • Completion of college-level courses in Business, Hospitality, or Management is preferred.
Physical Requirements:

The physical demands of this position include:
  • Ability to sit or stand for extended periods.
  • Capability to lift up to 35 pounds for event setup and teardown.
  • Dexterity for keyboard use.
  • Ability to handle job-related stress.
  • Effective collaboration with co-workers and clients.
  • Work environment is primarily office-based with occasional evening and weekend events.
  • Regular attendance is required.
Tools & Equipment:
  • General office equipment.
  • Valid driver's license and state-mandated insurance.
Work Schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM

Benefits:
  • Comprehensive medical, dental, and vision plans.
  • 401K matching.
  • Paid time off including vacation and holidays.
  • Additional benefits such as pet insurance and tuition reimbursement.
  • Support for emotional wellbeing and life assistance.
About FirstService Residential:

FirstService Residential is a leader in property management, serving over 9,000 residential communities across North America. Our commitment to associate satisfaction and professional growth is reflected in our Great Place to Work certification, showcasing our dedication to a positive workplace culture. Our associates benefit from competitive salaries, comprehensive benefits, and opportunities for career advancement.

Join us in delivering exceptional service in property management.

Disclaimer:

This job description is intended to provide a general overview of the position and is not an exhaustive list of all duties and responsibilities. Management reserves the right to assign or reassign duties as necessary. FirstService Residential is an equal opportunity employer, committed to diversity and inclusion in the workplace.