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IT Support Specialist

2 months ago

Manassas, Virginia, United States ACL Digital Full time
Job Description:

We are seeking a highly skilled and motivated IT Support Specialist to join our team at ACL Digital. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation and security of our IT infrastructure.

Key Responsibilities:
  • Provide technical support to our staff, managing and maintaining our systems to ensure all employees have the technology they need to complete their work.
  • Manage and maintain our systems, including Windows Server 2016 and above, desktop operating systems, and applications.
  • Administer and maintain email systems, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues.
  • Troubleshoot and triage monitoring system alerts for system and networking environments.
  • Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge.
  • Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
  • Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.
  • Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
  • Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
  • Familiar with patch and vulnerability management.
  • Experience with Microsoft AutoPilot.
  • Intermediate knowledge of Backup Solutions.
  • Proficient in troubleshooting common remote solutions such as RDP.
  • Basic understanding of core network components.
Requirements:
  • Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience).
  • Must be a US Person.
  • Minimum 1 year in IT (helpdesk/service desk/MSP).
Preferred Requirements:
  • Security+ (CompTIA Security+).
  • MS-900 / AZ-900.
  • Previous experience in a fast-paced environment, such as an MSP, is a plus.
Physical Requirements:
  • Ability to lift up to 35 pounds.
  • This position requires the ability to sit/stand for extended periods of time, conduct work in an office environment and on computers for extended periods of time.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.