IT Support Specialist

4 days ago


Manassas, Virginia, United States Didlake Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Didlake. The successful candidate will provide level one information technology support to all users in all departments of the company, assisting the IT Manager in the information technology department's organization, planning, and operations.

Key Responsibilities
  • Provide technical assistance to staff at all levels and all site locations
  • Interface with IT contacts, technical contractors, and vendors that provide technology resources and support to Didlake
  • Assist with all IT aspects of planned company projects
  • Responsible for keeping the server room and equipment clean and organized
  • Work with the IT team to maintain network documentation
  • Provide and coordinate routine IT support and assistance to all departments
  • Troubleshoot software, hardware, and communication issues
  • Perform workstation installs and/or upgrades to computer systems
  • Monitor and interpret Didlake computer systems and software
  • Install PCs, computer monitors, and peripheral equipment
  • Install computer programs on individual employee workstations
  • Daily administration of Asset Management activities to ensure the Service desk reflects accurate data for proper allocation of assets to each cost center
  • Provide technical assistance during training and meetings
  • Teach best practice techniques for computer software and hardware to all employees
  • Maintain building security access, issue security cards, and control door access
  • Manage all corporate mobile accounts
  • Address Service desk tickets as assigned
  • Recognize and promote human rights for all consumers of service
  • Foster a positive team spirit and produce quality work
  • Conduct oneself in a manner consistent with Didlake policy and procedure
  • Complete required paperwork and/or documentation
  • Complete and maintain all required Didlake training
  • Act as a good steward of employer and government resources
  • Follow safety standards and guidelines in properly using equipment and other activities
Requirements
  • Bachelor's Degree with 1 year of technical experience OR High School diploma with a minimum of 2-3 years relevant job-related experience such as technical support
  • Experience in an office setting is strongly preferred
  • Knowledge of Windows-based systems, LAN/WAN networks, Microsoft Office 2007/2010/2013, MS Exchange 2012, Active Directory, MS SQL Server, Trend Micro Web Filter, Trend Micro Antivirus, Sophos Email Filter, Barracuda Backup Systems, MS Visio 2003/2012, MS Project 2003/2012, Cisco VPN, ManageEngine Systems Software, TeamViewer, ADP HR, and Etime Systems Support
  • Ability to travel to Didlake locations as this role requires 20-30% travel
  • Ability to work autonomously with little to no direction
  • Strong interpersonal skills
  • Strong organizational skills and ability to prioritize
  • Ability to multi-task

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.


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