Product Support Specialist
4 weeks ago
Role: Product Support Specialist
Location: On-site
At Applied Materials, we're seeking a skilled Product Support Specialist to join our team. As a key member of our support team, you'll be responsible for performing preventative maintenance on complex semiconductor manufacturing equipment and assisting on-site customer engineers in basic engineering duties.
Key Responsibilities:
- Perform routine maintenance on specified product(s) using techniques obtained through formal training, on-the-job training, and self-study.
- Assist on-site customer engineers in basic engineering duties, including troubleshooting and resolving equipment issues.
- Travel to customer sites on short notice for machine down, upgrades, and retrofits.
- Support new product development within engineering and in the field.
- Assist in the development of field service bulletins.
- Support technical escalations conference calls.
- Travel 25-50%.
- Support DFX process.
Requirements:
- 2-4 years of experience in a related field.
- Technical diploma or equivalent.
- Ability to work off-shift hours and weekends when required.
- Ability to travel 25-50%.
What We Offer:
At Applied Materials, we prioritize the well-being of you and your family. Our comprehensive benefits package includes health insurance, retirement plans, and paid time off. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
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