Recruitment Call Center Representative
7 days ago
**Job Summary**
We are seeking a highly motivated and experienced Customer Service Representative to join our team at iostudio. As a Part-Time Customer Service Representative, you will be responsible for providing exceptional customer service to individuals interested in enlistment or commissioning opportunities with the military.
**Key Responsibilities**
- Field inbound calls from individuals interested in enlistment or commissioning opportunities with the military.
- Provide callers with needed contact information for various military questions (VA, family support, readiness, etc.).
- Use outbound calling and online chats to convert general inquiries into qualified leads, and keep in touch with potential enlistees to further the recruitment process.
- Conduct outbound calls to search for qualified individuals to generate interest in serving in the military.
- Provide exceptional, engaged customer service guided by established scripts, standard operating procedures (SOPs) and user guides.
**Requirements**
- Demonstrated sales, call center/customer service/recruiting experience.
- Prior service in the military or military recruiting experience is highly desired, as is direct or relational familiarity with military life and culture.
- Availability to work approximately 20-28 hours per week. Open 7 days/week.
- Experience or the ability to gain functioning knowledge of CRM and other systems used to process applications.
- Familiarity with the recruitment fields concepts, practices and procedures is a plus.
- Honorable military experience is a plus.
- Spanish speaking skills a plus.
- High school diploma or equivalent at minimum required.
**Security Clearance**
As required by government contract, this position requires and is contingent upon: receiving and maintaining a favorable U.S. Government security clearance and U.S. citizenship.
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