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Reception Specialist

2 months ago

Los Angeles, California, United States Avion Hospitality Full time
Position Overview

The Front Desk Agent plays a crucial role in creating a welcoming atmosphere for guests by managing their check-in and check-out processes, providing exceptional service throughout their stay, and ensuring a smooth settlement of their accounts. Key responsibilities include guest registration, reservation management, hotel operator tasks, and concierge services. The ideal candidate will focus on delivering attentive, courteous, and efficient service to enhance guest satisfaction while optimizing room revenue and occupancy rates.

Qualifications & Experience
  • High School diploma or equivalent is mandatory; relevant college coursework is advantageous.
  • Prior experience in hospitality or a related field is preferred.
  • A positive demeanor and a commitment to delivering excellent customer service are essential.
  • Ability to handle multiple tasks, attention to detail, and effective problem-solving skills are required.
  • Strong communication skills to convey information clearly and effectively.
  • Quick decision-making abilities to evaluate and choose the best course of action.
  • Capability to thrive in high-pressure environments.
  • Proficiency in addressing workplace challenges by anticipating, identifying, and resolving issues.
  • Effective listening skills to understand and clarify concerns raised by guests and colleagues.
  • Basic financial literacy and arithmetic skills are necessary.
  • Ability to perform basic numerical operations such as counting, adding, and subtracting.
  • Competence in reading, comprehending, and drafting simple instructions and correspondence.
  • Logical reasoning skills to define problems, gather information, and draw valid conclusions.
  • Familiarity with Microsoft Office applications is preferred.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Understanding of hotel services and guest offerings.
  • Ability to contribute to a positive work environment.
Key Responsibilities
  • Engage with guests and team members in a friendly, service-oriented manner.
  • Maintain high standards of personal grooming and appearance, adhering to uniform policies.
  • Ensure regular attendance in accordance with company standards and scheduling needs.
  • Adhere to company policies and procedures to promote safe and efficient hotel operations.
  • Greet and welcome guests at the Front Desk, maintaining a warm and friendly demeanor.
  • Oversee the operation of the telephone switchboard, ensuring performance standards are met.
  • Efficiently handle requests for information, mail, and messages.
  • Respond to guest inquiries regarding hotel services, facilities, and operational hours.
  • Provide information about local attractions, dining options, and entertainment.
  • Foster good communication and teamwork with colleagues across departments.
  • Stay informed about rates, packages, promotions, and in-house groups.
  • Gather necessary information for room reservations and follow established procedures.
  • Be knowledgeable about company policies and hospitality terminology.
  • Assist in emergency procedures as required.
  • Facilitate check-ins and check-outs with efficiency and courtesy.
  • Comprehend and operate all relevant aspects of the Front Desk computer system.
  • Manage the logging and delivery of packages, mail, and messages for guests.
  • Utilize proper communication etiquette when using two-way radios.
  • Deliver guest items such as luggage, newspapers, and amenities as needed.
  • Maintain an up-to-date knowledge of property amenities and local events.
  • Perform additional duties as assigned, contributing to a clean and organized work environment.