Front Desk Manager

3 days ago


Folsom California, United States Residence Inn Folsom Full time
Job Summary

The Front Office Supervisor is a key member of the Residence Inn Folsom team, responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Greet and welcome guests in a friendly and courteous manner, ensuring a positive first impression of the hotel.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Collaborate with the housekeeping team to ensure rooms are ready for guests and resolve any issues related to room cleanliness or maintenance.
  • Monitor and maintain the front desk area, ensuring it is clean and organized at all times.
  • Provide excellent customer service, responding to guest requests and concerns in a timely and professional manner.
  • Work closely with the hotel management team to ensure seamless operations and high levels of guest satisfaction.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality environment preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • A competitive hourly rate of $20.00.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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