Desktop Support Specialist

3 weeks ago


San Bernardino, California, United States Brooksource Full time
Job Summary

We are seeking a skilled Desktop Support Technician to join our team at Brooksource. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients. If you have a passion for troubleshooting and resolving complex technical issues, we want to hear from you

Key Responsibilities
  • Provide timely and accurate resolution to first-level service calls
  • Assist in the investigation of issues and delivery of an appropriate remedy and response
  • Respond to identified performance issues and follow established operational processes and procedures
  • Log and track issues using an automated Service Management System
  • Interact and collaborate with various corporate departments and store personnel
Requirements
  • 1-year IT troubleshooting experience (or equivalent educational coursework/certification programs)
  • Excellent problem-solving skills and basic technical understanding of hardware, software, and networking systems
  • Ability to work as part of a team as well as independently
  • Excellent communication and organization skills
About Brooksource

Brooksource is an equal employment opportunity employer committed to diversity and inclusion. We offer a competitive salary and benefits package, including 401(k), dental insurance, health insurance, paid time off, and vision insurance.



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