Desktop Support Specialist

6 days ago


San Francisco, California, United States Stefanini North America and APAC Full time
Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team at Stefanini North America and APAC. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities
  • Technical Support: Provide swift and professional on-site IT support to clients, including analysis, diagnosis, and resolution of desktop problems.
  • Hardware and Software Support: Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware or software.
  • Ticket Management: Utilize our ticket management system to record, update, and resolve tickets from the Helpdesk.
  • Collaboration: Collaborate with other support groups across global locations to help troubleshoot client issues.
  • Tool Utilization: Utilize tools for building, monitoring, and troubleshooting client devices.
  • Disaster Recovery: Participate in Disaster recovery testing exercises.
  • Documentation: Write technical support and client documentation in the form of Knowledgebase articles.
  • Customer Service: Meet or exceed expected customer service levels.
  • Additional Responsibilities: Perform other duties as assigned by the Level 2 Support Manager.
Requirements
  • Technical Skills: Experience with Windows and MAC support, resolving hardware and software issues, and utilizing tools such as VPN, Soft Phones, Remote Desktop, and VDI.
  • Asset Management: Experience with asset tracking and inventory management.
  • Communication Skills: Strong communication skills, with the ability to effectively communicate technical information to clients.


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