Customer Experience Director
1 month ago
Chairmans Foods is seeking a seasoned professional to lead our Customer Logistics team and drive exceptional customer experiences. As the Director of Customer Experience & Logistics, you will be responsible for implementing service strategies that foster a positive and sustainable experience for our customers.
Key Responsibilities- Lead the Customer Logistics Team to manage daily inbound and outbound transportation operations across multiple manufacturing locations and warehouse networks.
- Develop and implement data-driven insights to optimize route planning, service levels, and overall efficiency and effectiveness.
- Address customer and business partner escalations in a timely and relationship-building manner.
- Establish customer-centric initiatives and influence positive change within the organization.
- Provide leadership and operational support to enhance coordination and execution of solutions to support business operations and customers.
- Collaborate with internal cross-functional teams and external partners to define and align efforts and responsibilities that best support customer experience.
- Identify customer touchpoints across all departments and influence positive customer interactions.
- Establish rapport and maintain strong relationships with team, customers, brokers, vendors, and internal stakeholders.
- Develop and implement strategies to achieve corporate goals focused on improving customer satisfaction.
- Develop tools and metrics to collect, analyze, and measure customer feedback to identify and mitigate customer pain points.
- Bachelor's degree in business administration, management, communications, or a related field.
- 10-15 years of applicable management experience in customer service/customer experience.
- Customer-oriented, adaptable, and results-driven.
- Excellent communication skills, both verbal and written.
- Active listener.
- Proactive, critical thinker.
- Familiarity with project management principles and practices.
- Certification in customer experience management, such as Certified Customer Experience Professional (CCXP), a plus.
- Microsoft Suite proficiency; BI Analytics and reporting a plus.
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Director of Customer Experience
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Customer Experience Director
2 weeks ago
Nashville, Tennessee, United States Chairmans Foods Full timeJob SummaryChairmans Foods is seeking a strategic and results-driven Director of Customer Experience & Logistics to oversee and guide the Customer Logistics team. The ideal candidate will work cross-functionally to implement service strategies that foster an exceptional, sustainable, and cohesive positive experience for Chairmans Foods customers.Key...
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Customer Experience Associate
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Customer Experience Associate
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Customer Experience Liaison
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Customer Experience Liaison
2 weeks ago
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Customer Experience Representative
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