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Customer Experience Associate

1 month ago

Nashville, Tennessee, United States Architectural Surfaces LLC Full time
About Us

Architectural Surfaces LLC is a leading provider of high-quality natural stone, quartz, and tile products. With over 30 locations across the United States, we offer a wide range of products and services to meet the needs of our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, ensuring a smooth and personalized experience for our valued customers.

Key Responsibilities
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Provide expert knowledge of our products, including natural stone, quartz, and tile, to assist customers in making informed purchasing decisions.
  • Assist customers in selecting products that meet their specific needs and budget.
  • Coordinate marketing and outreach efforts to architects, designers, homebuilders, and the public.
  • Assist dealers with the sales and ordering process.
  • Answer phones, organize the designer room, file paperwork, and respond to customer inquiries.
  • Capture customer/homeowner visits and preliminary selections.
  • Create holds for fabricator selections and send to account managers.
  • Responsible for sale order creation for orders sent to the shared Orders email.
  • Responsible for list creation for orders being picked up or delivered to customers.
  • Invoice and email invoices to termed customers.
  • Responsible for processing customer credit card payments and/or personal checks.
  • Maintain hold reports and send expired holds to Account Managers.
Requirements
  • Basic computer skills and business telephone etiquette.
  • A well-organized and self-directed individual with the ability to prioritize duties.
  • Perform all duties and responsibilities promptly to meet time-sensitive deadlines.
  • Ability to work well in a team environment.
  • Ability to read, analyze, and interpret essential instructions, guidelines, and communications and respond accordingly.
  • Must be able to work Saturdays (dependent on branch schedule).
  • Must demonstrate showroom sales skills in a high-end work environment.
  • Must be able to communicate effectively both verbally and written.
  • Must be self-driven, organized, and detail-oriented.
Education and Experience
  • Associates degree or industry experience preferred.
  • Customer service experience in a multi-tasking environment is required.
Work Environment/Physical Demands
  • Ability to be on your feet for extended periods.
  • Ability to push/pull/lift to 20+ lbs.
  • Ability to work outside in all weather conditions, including seasonally hot or cold temperatures and inclement weather.

Architectural Surfaces LLC participates in E-Verify and is proud to be an equal opportunity employer.