Customer Experience Associate

1 week ago

Nashville, Tennessee, United States Architectural Surfaces Group Full time
Job Title: Customer Experience Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer service and creating a positive experience for our valued customers.

Key Responsibilities:
  • Provide outstanding customer service by greeting and acknowledging every customer, ensuring a seamless and personalized experience.
  • Educate customers on our products and services, assessing their needs and locating products that meet their specifications.
  • Assist customers in selecting slabs and tiles for their projects, providing expert guidance and recommendations.
  • Coordinate marketing and outreach efforts to architects, designers, homebuilders, and the public, promoting our products and services.
  • Assist dealers with sales and ordering processes, ensuring timely and accurate delivery of products.
  • Answer phones, organize the designer room, file paperwork, and respond to customer inquiries in a timely and professional manner.
  • Capture customer/homeowner visits and preliminary selections, creating holds for fabricator selections and sending to account managers.
  • Responsible for sale order creation for orders sent to the shared Orders email, and list creation for orders being picked up or delivered to customers.
  • Invoice and email invoices to termed customers, and process customer credit card payments and/or personal checks.
  • Maintain hold reports and send expired holds to Account Managers, ensuring timely and accurate communication.
Requirements:
  • Basic computer skills and business telephone etiquette.
  • A well-organized and self-directed individual with the ability to prioritize duties and meet time-sensitive deadlines.
  • Ability to work well in a team environment, communicating effectively with colleagues and customers.
  • Ability to read, analyze, and interpret essential instructions, guidelines, and communications, responding accordingly.
  • Must be able to work Saturdays (dependent on branch schedule), and demonstrate showroom sales skills in a high-end work environment.
  • Must be self-driven, organized, and detail-oriented, with excellent communication skills both verbally and written.
Education and Experience:
  • Associates degree or industry experience preferred.
  • Customer service experience in a multi-tasking environment is required.

Architectural Surfaces Group is an equal opportunity employer and participates in E-Verify. We offer a collaborative and supportive work environment, with opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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