Program Management Specialist

18 hours ago


Bentonville, Arkansas, United States Walmart Full time
Job Overview

We are seeking an experienced program manager to drive execution for improving the Spark Driver platform deactivation and appeal processes. This role will involve being a subject matter expert for how the Spark Driver platform enforces its Terms of Use at scale and driving scalable improvements to deactivation efficacy, transparency, Spark Driver satisfaction, and operational excellence.

Key Responsibilities:
  • Drive scalable improvements in deactivation decision accuracy, consistency, efficacy, and cost-effectiveness.
  • Own and deliver operational solutions and collaborate with Product, Data Science, Tech, Policy, or Legal teams for cross-functional solutions.
  • Own the end-to-end process for how the Spark Driver platform team gets to a deactivation/no-deactivation decision.
  • Drive the planning, launch, and maintenance of operational processes and documentation (Standard Operating Procedures, checklists, decision trees, etc.) for the Spark Driver platform deactivation and appeal rules.
  • Be a subject matter expert for deactivation process and outcome efficacy.
  • Support the development and maintenance of Spark Platform Terms of Use (rules) decisioning frameworks, procedures, and SOPs, ensuring they are up to date and effectively communicated to relevant stakeholders.
  • Drive and maintain feedback loops with deactivation and appeal review teams to review errors and overturned decisions.
  • Leverage your holistic understanding of deactivation processes to turn pain point and error findings into data-driven insights. Size issues and drive solutions according to business impact.
  • Work closely with legal teams to improve internal decisioning SOPs and frameworks.
  • Monitor and track project progress, proactively identify and address any issues or roadblocks, and provide regular status updates to stakeholders and leadership.
Requirements:
  • Bachelor's degree in Business, Human Resources, or related field and 2 years' experience in project management, compliance, operations management, or related area OR 4 years' experience in project management, compliance, operations management, or related area.
  • Minimum 3 years experience in a gig economy, online services, Trust & Safety, customer service, or call center environment.
  • Experience in developing and implementing scalable systems and processes.
  • Demonstrated ability to work with cross-functional teams and external partners.
  • Excellent problem-solving skills with a solutions-oriented approach.
  • Experience with large data sets, or translating large sets of qualitative data points into insights and action.
  • Minimum of 2 years managing teams.
What We Offer

An estimated annual salary range of $70,000-$130,000, plus additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock. Benefits include competitive pay, health benefits, financial benefits, paid time off benefits, and more.



  • Bentonville, Arkansas, United States Walmart Full time

    About the RoleWe are seeking a highly skilled Technical Program Manager to lead our Customer Trust and Digital Citizenship initiatives. As a key member of our Risk Technology organization, you will be responsible for developing and executing a comprehensive technology program strategy to deliver enterprise customer data privacy solutions.Key...


  • Bentonville, Arkansas, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Safety Strategy and Program Development Manager to join our team at Walmart.About the RoleThis is a critical position within our Facilities Services organization, where you will focus on developing and implementing safety strategies and programs to ensure a safe working environment for our associates.You will work...


  • Bentonville, Arkansas, United States Walmart Full time

    Job Title: Case Manager I, Claims ManagementAt Walmart, we're seeking a highly skilled Case Manager I to join our Claims Management team. As a key member of our team, you'll play a critical role in resolving complex claims, mitigating legal risks, and collaborating with top professionals in the field.Key Responsibilities:Lead comprehensive claim...


  • Bentonville, Arkansas, United States InterSources Full time

    InterSources is a leading organization seeking an experienced Technical POS Testing Specialist to join our team.We offer a competitive salary of $105,000 annually, commensurate with experience and qualifications.Job DescriptionThe Technical POS Testing Specialist will be responsible for testing various POS functionalities, ensuring the smooth operation of...


  • Bentonville, Arkansas, United States Walmart Full time

    At Walmart Global Tech, we're a team of innovative software engineers and technical professionals who strive to deliver cutting-edge solutions that positively impact the lives of millions. As a Technical Program Manager, you will be responsible for driving initiatives that bring together various teams and stakeholders to provide exceptional support to...


  • Bentonville, Arkansas, United States MaidPro Full time

    We are looking for a dedicated and detail-oriented Residential Cleaning Specialist to join our team at MaidPro. As a key member of our cleaning crew, you will be responsible for ensuring the highest level of cleanliness and organization in our clients' homes.Job Description:As a Residential Cleaning Specialist, you will be expected to perform a range of...


  • Bentonville, Arkansas, United States Walmart Full time

    Job SummaryThe Director of Safety Programs is a critical leadership role responsible for developing and implementing safety programs within pickup, delivery, and last mile operations. This role involves strategic planning, program development, and oversight to ensure a safe working environment for associates and customers.Key ResponsibilitiesDevelop and...


  • Bentonville, Arkansas, United States Northwest Medical Center Full time

    Job SummaryNorthwest Medical Center is seeking a highly skilled Diagnostic Imaging Specialist to join our team. The successful candidate will be responsible for performing diagnostic sonographic examinations and providing high-quality patient care.Key ResponsibilitiesConduct diagnostic sonographic examinations using ultrasonic equipment to locate, evaluate,...


  • Bentonville, Arkansas, United States Gibson Homewares Full time

    Job DescriptionAbout Gibson HomewaresGibson Homewares is a leading producer of dinnerware, cookware, cutlery, tools, and gadgets. The company has developed a portfolio of brands across multiple categories, delivering product lines with style and value for the global retail marketplace.Gibson's legacy brands include Gibson Elite, Gibson Home, and Soho Lounge....


  • Bentonville, Arkansas, United States A3 Solutions, Inc. Full time

    About the JobAt A3 Solutions, Inc., we are seeking a highly skilled Desktop Support Specialist to join our team.Job SummaryThis role involves providing top-notch technical support for Windows OS and Microsoft Office Suite in an enterprise environment. You will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems,...


  • Bentonville, Arkansas, United States The Indigo Road Hospitality Group Full time

    About UsThe Indigo Road Hospitality Group is a dynamic and growing hospitality team that prides itself on being the best job in the industry. Our goal is to take care of our employees, so they can best take care of our guests. We offer generous benefits, internal growth opportunities, and a work environment that's fast-paced yet rewarding.CompensationWe are...


  • Bentonville, Arkansas, United States Solutions 2 Go Full time

    Job Title: Global Distribution Product ManagerJob Summary:Solutions 2 GO is a premier global distributor of video game products. We are seeking a highly skilled Global Distribution Product Manager to join our team. The successful candidate will be responsible for all aspects of product management for our global exclusive products.Key...


  • Bentonville, Arkansas, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Senior Manager, Facilities Management to join our team at Walmart. This role will be responsible for leading the development and implementation of strategic plans for facilities management, ensuring compliance with regulatory requirements and minimizing disruptions to store operations.Key ResponsibilitiesDevelop and...


  • Bentonville, Arkansas, United States Pilgrim's Full time

    Job Title: Broiler Manager TraineeDescription: We are seeking a highly motivated and detail-oriented individual to join our team as a Broiler Manager Trainee at Pilgrim's. In this two-year trainee position, you will be trained to become a successful Broiler Manager and will assist the Broiler Technical Service Team in executing best broiler management...

  • Registered Dietitian

    1 month ago


    Bentonville, Arkansas, United States Birch Tree Communities Full time

    Nutrition Program ManagerThe Nutrition Program Manager will oversee the implementation of the Adult Nutrition Program, ensuring compliance with state and federal regulations. This role requires a Registered Dietitian (RD) or Licensed Dietitian (LD) in the state of Arkansas, with experience working with adults with serious mental illness. The ideal candidate...


  • Bentonville, Arkansas, United States Acosta Full time

    Client Account Manager Job DescriptionAt Acosta, we are seeking a highly skilled Client Account Manager to join our team. As a Client Account Manager, you will be responsible for building and maintaining strong relationships with our clients, managing projects, and overseeing reporting to ensure their success.Key Responsibilities:Work closely with clients to...


  • Bentonville, Arkansas, United States Product Connections Full time

    Job Title: Associate Client Services ManagerCrossmark is seeking an experienced Associate Client Services Manager to join our team. In this role, you will be responsible for developing and maintaining key client relationships, driving sales growth, and ensuring exceptional customer service.Key Responsibilities:Develop and execute sales plans with clients to...


  • Bentonville, Arkansas, United States KPMG Full time

    Job Title: Technical Director, .NET DevelopmentJob Summary:KPMG is seeking a Technical Director, .NET Development to join our Digital Nexus technology organization. This is a remote work opportunity.Key Responsibilities:Provide technical leadership for onshore and offshore development teams, technical project leaders, and developers.Participate in developing...


  • Bentonville, Arkansas, United States Crystal Bridges Museum of American Art. Full time

    About Crystal Bridges Museum of American ArtCrystal Bridges Museum of American Art is an exceptional institution dedicated to promoting the arts and fostering a deeper understanding of American art and culture. Our campus, nestled in the Ozark Mountains, offers a unique blend of natural beauty and artistic expression.We are seeking a highly skilled...


  • Bentonville, Arkansas, United States Walmart Full time

    Product Development LeaderOverviewThe Senior Manager, Product Development at Walmart is responsible for developing and implementing product strategies that meet the needs of our customers. This role involves collaborating with cross-functional teams to drive innovation and growth in private brands.Job DescriptionThis position will oversee the development of...