Desktop Support Specialist
1 month ago
About the Job
At A3 Solutions, Inc., we are seeking a highly skilled Desktop Support Specialist to join our team.
Job Summary
This role involves providing top-notch technical support for Windows OS and Microsoft Office Suite in an enterprise environment. You will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals.
Key Responsibilities
- Technical Support: Provide direct interactions with end-users to resolve Windows OS and Microsoft Office Suite-related issues.
- Hardware Maintenance: Troubleshoot, repair, and maintain computer systems, hardware, and peripherals.
- Network Support: Assist with desktop and network support tasks, including setup, configuration, and addition of hardware.
- IMAC Support: Collaborate with Corporate Desk Side Support technicians on large-scale IMACs.
- Documentation and Upgrades: Maintain, upgrade, or replace hardware and software systems, and document all changes.
- User Account Management: Manage user account information, including rights, security, and systems groups.
- Training and Product Repair: Train employees on product usage and identify, analyze, and repair product failures.
- Customer Service: Provide exceptional customer service skills to ensure high satisfaction rates.
Requirements and Qualifications
To succeed in this role, you should have:
- Familiarity with Windows OS and Microsoft Office Suite
- Experience with hardware maintenance and repair
- Knowledge of network support and setup
- Excellent communication and problem-solving skills
- A strong ability to work independently and as part of a team
Salary and Benefits
The estimated annual salary for this position is $45,000 - $65,000, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
About Us
A3 Solutions, Inc. is a leading provider of innovative solutions in the industry. We value our employees and strive to create a positive and inclusive work environment.
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