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Front Desk Representative

2 months ago

Santa Fe, New Mexico, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn Santa Fe South. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a positive experience for all guests.

Key Responsibilities
  • Provide attentive and courteous service to all guests, ensuring a positive experience from check-in to check-out.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Maintain accurate records and documentation of guest interactions and hotel operations.
  • Collaborate with other departments to ensure seamless guest service and hotel operations.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and ability to handle cash and credit transactions.
What We Offer
  • Competitive hourly rate.
  • Opportunities for career advancement and professional growth.
  • Comprehensive training program.
  • Fun and dynamic work environment.