Front Office Team Leader

3 days ago


Columbus, Ohio, United States Olshan Properties Full time
Job Title: Front Office Team Leader

At Olshan Properties, we are seeking a highly skilled and experienced Front Office Team Leader to join our team. As a key member of our front desk operations, you will be responsible for overseeing the daily activities of our front office staff, ensuring exceptional guest service, and driving results-oriented performance.

Responsibilities:
  • Orient and train new team members, familiarizing them with front office duties, procedures, and expectations.
  • Maintain open communication channels between staff, management, and other departments to ensure seamless coordination and guest satisfaction.
  • Monitor progress, prepare evaluations, and provide feedback to team members.
  • Ensure compliance with hotel policies, procedures, and regulatory requirements.
  • Manage guest requests, resolve complaints, and maintain confidentiality in sensitive situations.

Requirements:
  • 6 months customer service experience, preferably in a hotel environment.
  • Cash handling and/or hotel front desk experience is preferred.
  • Knowledge of the Columbus area, Easton, and Ohio is beneficial for providing accurate directions and information to guests.

Salary: $45,000 - $60,000 per year (depending on experience). We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

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