Front Office Operations Manager

3 days ago


Columbus, Ohio, United States MSCCN Full time

Key Responsibilities

  • Provide exceptional customer service by being engaging and taking sincere interest in guests' needs.
  • Lead the front desk team to ensure efficient check-in and registration processes.
  • Train and coach new front desk agents to provide excellent customer service.
  • Maintain accurate information and ensure proper credit is received.
  • Resolve problems through recovery when things aren't quite right.
  • Work closely with maintenance and housekeeping teams to communicate and coordinate daily operations.


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