Customer Service Representative

24 hours ago

Springfield, Illinois, United States Listedbuy Full time
About the Role

We are seeking a highly skilled and compassionate Customer Care Representative to join our team at Listedbuy. As a Customer Care Representative, you will play a vital role in providing exceptional customer service to our members, ensuring their healthcare needs are met with empathy and understanding.

Key Responsibilities
  • Act as a trusted advisor and educator on healthcare-related inquiries, guiding customers to a better healthcare experience.
  • Proactively resolve member and provider questions and concerns using computer-based resources to find answers.
  • Develop and maintain positive customer relations, coordinating with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Research and analyze data to address operational challenges and customer service issues.
  • Partner internally to create a seamless experience for our customers and resolve potential issues.
Requirements
  • High school diploma and 1-3 years of experience in an automated customer service environment, including excellent communication and problem-solving skills.
  • A passion for serving others, with the ability to be empathetic and the desire to go above and beyond to help resolve member questions at the first point of contact.
  • A customer advocate willing to listen and find creative solutions to address and resolve customer questions, issues, or concerns.
  • A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer.
  • A strong work ethic and sense of responsibility to your teammates and our members, demonstrated by being on time and available to meet member needs, being accountable for commitments made to customers or others, and ensuring follow-ups are completed.
What We Offer
  • A career path with opportunity for growth.
  • Able to obtain your Associate's or Bachelor's degree paid for in full or further your education with tuition reimbursement.
  • Affordable Health Insurance, Dental, Vision, and Basic Life.
  • 401K match, Paid Time Off, Holiday Pay.
  • Quarterly incentive bonus and annual increases plan based on performance.
  • $18 dollars per hour pay.

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