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Customer Service Representative

2 months ago

Springfield, Illinois, United States Amtrak Full time

Job Summary:

As a Customer Service Representative at Amtrak, you will be responsible for providing exceptional customer service to our passengers. Your primary goal will be to ensure that every customer has a positive experience with our company.

Key Responsibilities:

  • Provide assistance to passengers with their travel needs, including answering questions and resolving issues.
  • Greet and serve passengers in a friendly and professional manner.
  • Handle checked baggage, package express, and company materials in the station and on/off trains.
  • Speak on a public address system to communicate important information to passengers.
  • Work collaboratively with other team members to ensure a smooth and efficient customer experience.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving skills and ability to think critically.
  • Ability to work a varied schedule, including evenings and weekends.