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Business Accounts Service Representative
2 months ago
Company Overview:
B&H has established itself as a premier destination for photography and videography enthusiasts, known for its extensive range of products and exceptional customer service.
Position Summary:
The Enterprise Accounts Support Representative plays a crucial role in ensuring that our enterprise clients across various sectors receive unparalleled service and satisfaction.
Key Responsibilities:
- Manage and respond to incoming customer inquiries promptly, taking ownership of each request.
- Thoroughly assess customer inquiries to provide detailed and effective solutions.
- Maintain meticulous attention to detail when reviewing customer documentation for accuracy.
- Process customer quotes, orders, and any modifications or cancellations in the system.
- Address customer inquiries regarding stock availability, order status, pricing, and returns within established timelines.
- Proactively follow up with clients on outstanding orders, ensuring clear communication.
- Build and nurture relationships with clients, demonstrating reliability and support.
- Collaborate with other departments to resolve issues effectively.
- Utilize sound judgment to escalate customer concerns when necessary.
- Make independent decisions regarding issue resolution within established guidelines.
Additional Duties:
- Support initiatives aimed at process enhancement and service improvement.
- Assist team members and other departments as required.
- Engage in departmental projects and community involvement.
Qualifications:
- Strong sense of responsibility and ownership of tasks.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Professional demeanor in all interactions.
- Detail-oriented with strong analytical skills.
- Familiarity with B&H products and basic order management processes.
- Proficient in Microsoft Office and general office tools.
- Willingness to learn new technologies and adapt to changes.
Preferred Experience:
- One year in a customer-facing role or two years in an office environment.
- College education is preferred.
B&H is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
