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Hospitality Ambassador

2 months ago

Frisco Texas, United States The Westin Dallas Stonebriar Full time
About Us

The Westin Dallas Stonebriar Golf Resort & Spa takes a holistic approach to guest satisfaction. Our luxurious resort offers a serene retreat from the city, nestled in the beautiful Stonebriar neighborhood in Frisco. With 302 rooms, 3 dining outlets, a luxurious spa, access to the championship Fazio golf course, an on-site Topgolf Swing Suite, and 30,000 sq. ft. of indoor and outdoor event space, we provide a unique blend of relaxation and entertainment.

Our Culture

We value flexibility and offer a range of opportunities for our associates to grow and develop their skills. Our passionate team is dedicated to providing exceptional guest experiences, and we're committed to celebrating our associates through competitive compensation, benefits, and PTO programs. Our HEI Loves culture is dedicated to recognizing and rewarding our team members' hard work and dedication.

Job Summary

The Host/Hostess is the first point of contact for our guests, setting the tone for their entire experience. As a key member of our team, you will be responsible for creating memorable guest experiences through exceptional service and attention to detail.

Responsibilities:
  • Meet and greet guests, offer choice of seating, and escort them to their table
  • Read, maintain, and make daily entries in the log book to coordinate communication between shifts and management
  • Maintain proper set-up of the dining room
  • Receive records and make necessary arrangements for reservations and special functions
  • Comply with attendance rules and be available to work on a regular basis
  • Perform other job-related duties as assigned
Qualifications:
  • Ability to comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials
  • Ability to remember, recite, and promote the variety of menu items
  • Ability to move throughout a crowded room to seat guests with or without reasonable accommodation
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons
  • Effective verbal and written communication skills
Benefits:

We offer a comprehensive benefit program that provides choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Vacation programs, Supplemental, Spousal, and Child Life insurance, Short and Long-Term Disability plans, a 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs.