Guest Experience Specialist
1 week ago
The Guest Services Ambassador will play a vital role in delivering exceptional guest experiences at the Miller LiteHouse. This dynamic and interactive position will focus on the guest services desk, ensuring a welcoming environment and providing guests with a unique and memorable experience.
Key Responsibilities:
- Provide high-level customer service, engaging guests, answering questions, and resolving issues to ensure a great experience.
- Offer general information on local attractions, dining options, and other relevant topics.
- Assist guests with ticket orders, private tour experiences, and other services.
- Retain knowledge and provide operational answers to guest inquiries.
- Work collaboratively as part of a team, following direction and maintaining a positive attitude.
- Perform other duties as necessary or required by management, including documenting call information and updating customer records.
Requirements:
- Minimum 1-3 years' experience in a host, operations, or related field, preferably in an attraction, entertainment, or hospitality environment.
- Demonstrated professionalism and high-level customer service skills.
- Ability to memorize historical and technical information.
- Multi-lingual or sign language capabilities a plus.
- Entrepreneurial spirit, energetic, and outgoing personality with a proactive approach to work.
- Computer skills, including Excel, Word, and PowerPoint.
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