Front Desk Ambassador

3 weeks ago


Frisco, Texas, United States Well & Being Spa at The Westin Stonebriar Full time
Job Description

At Well & Being Spa at The Westin Stonebriar, we are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team. This role is responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our clients.

Key Responsibilities:

  • Provide comprehensive guidance to guests regarding spa procedures and services.
  • Manage front desk and reservation responsibilities, including booking spa treatments and retail support.
  • Ensure a high level of professionalism and customer service standards are maintained at all times.
  • Conduct walkthroughs of spa facilities to proactively assist and anticipate guests' needs.
  • Responsible for inventory and stock management of guest supplies and linens.
  • Maintain a clean and safe environment, adhering to Well & Being Spa and TRILOGY's standards for guest service and sanitation.

Requirements:

  • High School degree or equivalent.
  • Minimum 1 year of customer service-related experience, preferably in spa, hospitality, sales, and/or retail.
  • Authorized to work in the US.
  • Knowledgeable of all spa services and able to explain them in detail to guests.
  • Sales-driven and customer service-oriented personality.
  • Ability to multi-task and work in a fast-paced, high-volume environment.
  • Polished appearance and strong command of both written and verbal English.
  • Organized, proactive, and possess a strong attention to detail.
  • Proficient in Microsoft Office; Booker, Book4Time, Spa Soft preferred.

Benefits:

  • Medical, Dental, and Vision (Full-Time Employees only)
  • 401K Matching
  • PTO – Paid/Holiday Time Off
  • VTO – Voluntary Time Off
  • Discounts on Retail Products and Spa Services

Compensation: $14.00 per hour + Gratuity Pool + Retail Commission


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