Overnight Front Office Assistant Manager

3 weeks ago


Frisco, Texas, United States Corporate Office Full time
Job Title: Overnight Assistant Front Office Manager

Corporate Office is seeking a highly skilled Overnight Assistant Front Office Manager to join our team. This role is responsible for providing exceptional guest service, managing night audit duties, and working closely with the Director of Front Office.

Key Responsibilities:
  • Train associates to ensure Omni Standards are met.
  • Communicate with department managers on a regular basis, particularly with Night Audit.
  • Handle guest complaints in a professional manner, maintaining a positive impression.
  • Familiarize yourself with the hotel computer system for training, maintenance, and troubleshooting.
  • Complete weekly supply inventories to ensure adequate stock levels.
  • Process rate discrepancy reports and make necessary adjustments.
  • Block and assign arrivals for the following day, including VIPs, ESPs, and special requests.
  • Prepare group information sheets.
  • Complete check-out with balance reports.
  • Perform daily credit checks.
  • Adhere to Front Office Systems & Controls and relevant areas of responsibility.
  • Ensure knowledge and training of Marketing Programs for the company and hotel.
  • Collaborate with the Loyalty Ambassador to track and service select guests.
Requirements:
  • Previous luxury hotel experience is required.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Capacity to stand for the entire scheduled shift.
  • Customer service orientation, multitasking ability, detail orientation, and excellent organizational skills.
  • Four-year college degree, preferably in the hospitality industry.
  • Knowledge of Property Management Systems and related computer programs (Opera, Alice is a plus).
  • Strong knowledge of Microsoft Office Software.


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