Guest Services Ambassador

1 week ago


Frisco, Texas, United States AEG Full time
Job Title: Guest Services Ambassador

At AEG, we are seeking a highly motivated and enthusiastic Guest Services Ambassador to join our team. As a key member of our team, you will play a vital role in providing exceptional customer service and creating a memorable experience for our guests.

Responsibilities:
  • Provide high-level customer service in person and on the phone by engaging guests, answering questions, and resolving issues.
  • Provide general information on major landmarks and local dining options.
  • Assist guests with processing ticket orders and purchasing private tour experiences.
  • Retain learned knowledge and offer assistance to guests by providing operational answers to inquiries.
  • Follow direction and be a team player.
  • Highly motivated, enthusiastic, and willing to engage guests and work in a busy, interactive environment.
  • Perform and present information in a concise, legible manner to guests.
  • Ensure safety of guests while on tour or in assigned areas.
Qualifications:
  • Minimum 1-3 years' host, operations, or related experience, preferably in an attraction, entertainment, or hospitality environment.
  • High level of demonstrated professionalism and customer service.
  • Ability to memorize historical and technical information.
  • Multi-lingual or sign language capabilities a plus.
  • Entrepreneurial spirit, energetic, and outgoing personality with a creative and proactive approach to work.
  • Computer skills - Excel, Word, PowerPoint.
  • Point of Sale System a plus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.



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