IT Support Specialist
4 weeks ago
Bellwether Technology is a leading IT managed service provider serving small to medium-sized businesses across the region. We have been providing our clients with top-notch IT support and strategy for over 40 years.
We are seeking a skilled and friendly technical support professional to join our team. This role requires a mix of onsite support at client sites and field deployments. Our ideal candidate will have a strong problem-solving mindset and excellent communication skills.
Key Responsibilities:
- Deploy and configure enterprise-level workstations and tablets.
- Provide technical assistance and support for computer hardware and applications.
- Manage service tickets and escalate issues as necessary.
- Work with users to clarify information and set expectations.
- Report quality-related or client-related issues to management.
- Active Directory user management.
- Foster a team approach to meeting client objectives.
Requirements:
- Working knowledge of current Microsoft desktop operating systems.
- Working knowledge of current versions of Microsoft Office.
- Maintenance of one of the following certifications: Comp TIA A+, Network+, Security+.
- One year of IT support experience, whether paid or unpaid.
- Excellent written and verbal communication skills.
- Ability to drive and handle moving PCs and other IT-related equipment.
- Ability to develop and manage client relationships.
- Ability to multi-task in a fast-paced environment.
- Strong time management and organizational skills.
- Some college coursework is required, a degree is preferred.
- Must be a team player.
Preferred Knowledge:
- Experience with current versions of Windows Server.
- Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus.
This is a full-time position with a growing company. We offer a friendly, business casual working environment, company-sponsored employee events, service-based bonuses, and comprehensive benefits, including health, vision, and dental insurance, 401k, paid vacation and holidays, certification and mileage reimbursement.
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