Client Services Center Representative

3 weeks ago


Scranton, Pennsylvania, United States Peoples Security Bank and Trust Company Full time
Job Summary

We are seeking a highly skilled Client Services Center Representative to join our team at Peoples Security Bank and Trust Company. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through telephone and email support.

Key Responsibilities
  • Manage large volumes of inbound and outbound calls in a timely manner, identifying customer needs and providing solutions.
  • Direct telephone calls to the proper individuals or departments within the bank to ensure customer needs are met.
  • Provide direct service to customers as appropriate, utilizing computer systems to determine account balances, describe and sell bank products and services, and more.
  • Maintain current knowledge of new bank products and services to effectively maximize relationships with customers.
  • Report suspected elder abuse and/or suspicious activity to the bank's Security Officer.
  • Participate in ongoing education and training to improve knowledge and performance of bank products and customer service.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Medical, dental, and vision plans
  • Life insurance and disability insurance
  • 401(k) plan and ESOP plan
  • Paid time off and paid holidays
  • Employee assistance program
  • Banking classes and internal advancement opportunities
About Us

Peoples Security Bank and Trust Company is a community bank with a rich history dating back to 1905. We are committed to providing exceptional service to our customers and communities, and we are seeking like-minded individuals to join our team.



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