Customer Service Representative

5 days ago


Scranton, Pennsylvania, United States VIMO INC Full time
Job Details

Job Location
Scranton, PA - Scranton, PA

Remote Type
Fully Remote

Position Type
Full Time

Salary Range
$16.00 Hourly

Job Category
Customer Service

Customer Service Representative

At VIMO INC, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences and helping individuals navigate the complexities of health insurance enrollment. With a strong focus on customer satisfaction, you'll work closely with our team to resolve issues, answer questions, and provide personalized support to our customers.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and online chat
  • Manage customer accounts and provide technical support
  • Enter application data accurately and efficiently
  • Respond to online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Utilize creative problem-solving skills to resolve complex issues
  • Stay adaptable and flexible in a fast-paced environment
  • Manage time and tasks effectively, prioritizing multiple responsibilities
  • Participate in extensive self-study, training, and testing to maintain certification
  • Adhere to regulated guidelines for communications via all channels

Requirements
  • 18 years of age or older
  • Minimum Internet Speed of 35 mb/s
  • Dedicated, private, and secure workspace
  • Personal laptop or desktop computer required for the Training Period
  • Commit to full attendance during the 3-week Training period
  • Complete a background check and health screening
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT Compatible: Mobile Internet Service Providers and Satellite

What We Offer
  • Paid Training
  • Full-Time, Seasonal temp-to-permanent roles
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

Language Code: en

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