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Business Development Manager

2 months ago

South Lake Tahoe, California, United States Aramark Full time

**Job Summary**

The Operations Director, reporting to the General Manager, will be responsible for ensuring the quality of Aramark's products and services meet or exceed customer expectations. This opportunity will focus on developing team members, identifying ways to increase the quality of customer service, and implementing best practices across all levels.

**Key Responsibilities**

• Maintain and follow all wage & hour compliance for local employees

• Conduct all required new hire paperwork and maintain employee files for employees on-site

• Assist leadership on special projects

• Develops and maintains client relationships to grow base business and improve retention of account base

• Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, waste reduction, and labor costs, which would positively impact the business

• Responsible for recruiting, hiring, training, coaching, and counseling management staff and front-line personnel to provide ongoing support and development

• Optimize core processes and positively influence client relationships and business opportunities

• Owns and fosters effective communication at all levels of the organization

• Ensures daily operations are maintained as scheduled

• Leads Tour Operations seasonally (ATV Operations in the Summer and Snowmobile Operations in the Winter)

• Direct Supervision of up to 25 employees

• Works closely with the Marina Operations Supervisor in support of Marina Operations (Boats, and Jet ski, Beach Toys, and Mooring Operations)

**Requirements**

• Three to Five years experience in operations management in a related field

• Requires a bachelor's degree or equivalent experience

• High energy level that is communicated to the team and exhibits a proven track record for growing business

• Outstanding interpersonal and communications skills (both verbal and written)

• Ability to lead in a diverse environment with a focus on client and guest service

• Candidates must be available to work nights, weekends, and holidays as needed

• Resort experience preferred

• Preferred basic knowledge of heavy equipment (front loader or similar heavy equipment)

• Experience with ATV, Snowmobile or similar large equipment