Mortgage Contact Officer

1 week ago


Plano, Texas, United States American Neighborhood Mortgage Acceptance Company LLC Full time
About the Role

We are seeking a highly motivated and customer-focused Mortgage Contact Officer to join our team at American Neighborhood Mortgage Acceptance Company LLC. As a Mortgage Contact Officer, you will play a critical role in generating leads and converting them into loan applications.

Key Responsibilities
  • Complete the 20-hour NMLS course and pass the NMLS exam
  • Through phone and dialer contact prospective borrowers
  • Direct transfer leads to licensed loan officers
  • Setup call back times with prospects
  • Utilize telephony systems to leave voicemails and text messages
  • Work with lead management systems to monitor and assign lists of prospects to dial out and transfer to viable leads for licensed loan officers
  • Utilize lead management systems to follow up with prospective borrowers
  • Use provided scripts to enhance initial pitches to borrowers
  • Overcome borrower initial objections and answer questions
  • Know and understand prequalification questions
  • Work with managers to listen to recorded calls for call coaching opportunities
  • Completion of MLO training program products, pricing, guidelines, selling techniques, deal structuring, income calculation, and systems
Requirements
  • Customer service or sales experience is a plus
  • High-energy and positive mindset
  • Ability to talk to customers in a professional but down-to-earth manner
  • Technical savvy, proficient with Microsoft Office Suite, and adaptive to learning new programs
  • Written and verbal communication skills
  • Able to manage stressful situations and deal with rejection
  • Not afraid to overcome customer objections
  • Self-motivated with an ability to stay focused
  • High school diploma or equivalent
What We Offer
  • Base hourly pay plus overtime
  • Transition into loan officer role with base hourly pay plus overtime and bonus for submissions and funded loans within the first 90 days
  • Eligibility for MLO bonus plan with 6-figure earning potential
Work Environment/Physical Demands

Will have to spend long hours sitting and using office equipment and computers, which can cause muscle and eye strain.

***American Neighborhood Mortgage Acceptance Company LLC is an Equal Opportunity Employer***



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