Mortgage Loan Processor

1 month ago


Plano, Texas, United States First United Bank & Trust Full time
Mortgage Loan Processor Job Description

Job Summary:

This role is responsible for processing mortgage loans generated by First United Bank employees. The successful candidate will provide excellent customer service, ensure timely handling of loan files, and work within posted service levels.

Key Responsibilities:

  • Process mortgage loans from various locations and Mortgage Consultants.
  • Provide customer service to borrowers and internal customers.
  • Check reports and follow up on assigned loans.
  • Ensure timely handling of all loan files.
  • Work within all posted service levels on all loans.
  • Review and evaluate documentation for completeness and communicate with customers regarding loan status.
  • Work with loan officers, borrowers, and closers to provide updates and address issues with loan files.
  • Submit completed loan files for underwriting approval.
  • Use conversation logs or memo sections to accurately note progress of files.

Additional Responsibilities:

  • Perform other duties as requested by Executive Management or Supervisor.
  • Complete all required compliance exams on a yearly basis.
  • Adhere to all First United Policies and Procedures.
  • Dress professionally.
  • Recommend methods to improve the department.

Requirements:

  • High School diploma or GED required.
  • Some secondary education preferred.
  • Mortgage banking experience preferred.

Technical Competencies:

  • Proficient in Microsoft Office.
  • Excellent phone etiquette.
  • Ability to multi-task.

Working Conditions:

  • Normal office environment.


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