Technical Support Specialist

2 weeks ago


Lake Mary, Florida, United States Kappa Services Full time
Job Overview

Position: IT SUPPORT ADMINISTRATOR

Salary Range: $50,000 - $60,000

Location: Remote

Kappa Services is a rapidly expanding Managed Services Provider seeking skilled IT Support Administrators to enhance our technical team. We are committed to fostering professional growth and providing opportunities for advancement within our organization.

Role Summary:

The ideal candidate will possess a passion for technology and a proactive approach to problem-solving. You will be responsible for analyzing, implementing, maintaining, and supporting various IT infrastructures, including servers, PCs, printers, firewalls, and software for a diverse clientele.

Key Responsibilities:

  • Provide desktop and application support, ensuring a seamless user experience.
  • Deliver network support and troubleshoot server-related issues.
  • Engage in regular communication with clients, maintaining a positive and professional demeanor.
  • Document all processes and maintain comprehensive technical documentation.
  • Participate in on-call rotations and be available for after-hours support as needed.

Essential Skills:

  • Expertise in server, network, and desktop/application support.
  • Proficient in Microsoft technologies, including Windows Servers, Azure, and Office 365.
  • Experience with network devices such as routers, switches, and firewalls.
  • Ability to manage both on-premise and cloud environments effectively.
  • Strong troubleshooting skills in virtual environments, including VMWare and Hyper-V.

Qualifications:

  • Bachelor's degree in a related field.
  • A minimum of seven years of relevant experience.
  • Valid driver's license and a clean driving record.
  • Background check required.

Benefits:

  • Competitive salary and retirement plan with company match.
  • Health benefits and paid time off.
  • Opportunities for professional development and training.
  • Supportive work environment with a focus on work-life balance.

Join Kappa Services and contribute to our mission of delivering exceptional IT support while advancing your career in a dynamic and rewarding environment.



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