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Technical Support Specialist
2 months ago
Position Title: Help Desk Support
Salary: $38,000 Per Year
Position Summary: At Kappa Services, we recognize that our workforce is our greatest asset. We are in search of a motivated and technology-savvy Help Desk Support professional. The ideal candidate will possess a strong customer service orientation and a passion for technology, always seeking opportunities for personal and organizational improvement.
Key Responsibilities:
- Respond to incoming support inquiries via phone and email, ensuring timely assistance to clients.
- Create and manage service tickets, tracking progress and ensuring resolution.
- Provide first-level support for a variety of IT issues, including hardware, software, and network troubleshooting.
- Engage with clients to build strong relationships, ensuring a positive support experience.
Technical Skills Required:
- Familiarity with Microsoft 365 applications, including SharePoint and Outlook.
- Ability to diagnose and resolve Windows operating system issues.
- Experience with troubleshooting email and network connectivity problems.
- Proficient in managing and configuring computer hardware and peripherals.
Additional Skills:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage competing priorities effectively.
- Commitment to ongoing professional development and learning.
Qualifications:
- A minimum of five years of experience in the IT support field.
- Proven track record in delivering exceptional help desk support.
- Flexibility to work occasional evenings and weekends as needed.
- Valid driver's license and reliable transportation for occasional travel.
Benefits:
- Competitive salary and retirement plan with company matching.
- Comprehensive health benefits and paid time off.
- Opportunities for professional training and certification.
- A supportive and engaging work environment.
Additional Information: Candidates will undergo background checks as part of the hiring process.
