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Technical Support Representative

2 months ago

Lake Mary, Florida, United States Tech Providers Full time
Job Summary

We are seeking a highly skilled Technical Support Representative to join our team at Tech Providers. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting assistance to clients via phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain knowledge of our products and services to provide accurate and effective support.
  • Meet or exceed customer satisfaction targets and quality metrics.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficient in Microsoft operating systems and applications.
Preferred Qualifications
  • CompTIA A+ certification.
  • Experience with help desk software and ticketing systems.
  • Knowledge of network protocols and hardware.