Retail Store Leader, Abercrombie
6 days ago
Abercrombie & Fitch Co. is a leading global specialty retailer of apparel and accessories for men, women, and kids through five renowned brands.
The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend.
A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience.
Key Holders should be assertive, analytical, and trustworthy as a leader of a multi-million dollar business.
They utilize applied learning to evolve as a business leader and improve store results.
The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.
Responsibilities- Training and Development: Provide guidance and support to associates to ensure they have the skills and knowledge needed to succeed in their roles.
- Customer Experience: Ensure that every customer interaction is exceptional and that customers feel valued and respected.
- Communication: Effectively communicate with associates, customers, and management to ensure that everyone is informed and aligned.
- Store Presentation and Sales Floor Supervision: Ensure that the store is visually appealing and that the sales floor is well-organized and easy to navigate.
- Asset Protection: Take proactive steps to prevent theft and ensure that all assets are secure.
- Policies and Procedures Adherence: Ensure that all policies and procedures are followed and that associates are aware of and understand their roles and responsibilities.
- At least one year of customer service experience
- Strong work ethic and ability to work in a fast-paced environment
- Assertiveness and ability to lead a team
- Applied learning and ability to evolve as a business leader
- Attention to detail and analytical skills
- Adaptability and flexibility
- Multi-tasking and stress tolerance
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