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Customer Success Manager

2 months ago

Portsmouth, Virginia, United States Centripetal Networks Full time
{"title": "Customer Relationship Manager", "description": "Job Summary

We are seeking a skilled Customer Relationship Manager to join our team at Centripetal Networks. As a trusted advisor and customer advocate, you will help our customers achieve success and maximize the value from our threat intelligence solution.

Key Responsibilities
  • Develop and maintain strong relationships at all levels within the customer base
  • Develop technical proficiency with our solutions and applications
  • Be the customer's single point of contact throughout the entire customer life cycle (sales, implementation, adoption, proficiency and expansion)
  • Advocate for the customer by working closely with support services, product management and sales teams
  • Develop, deliver and execute customer success plans which outline critical success factors and measures for success
  • Drive customer adoption using methods acquired through development of the best practices
  • Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives
  • Maintain strong customer retention rates aligned with corporate goals
  • Team up with sales by identifying new business opportunities for expanding the footprint
Requirements
  • Three (3) years account management, customer success or sales engineering experience in the enterprise software space
  • Strong technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, and help the customer achieve technical success
  • Understanding of the software development lifecycle, application security, and/or related field
  • Experience with the development, execution, and overview of account plans
  • Strong executive presence at the VP level and above; demonstrate ability to seamlessly participate in discussions with business and technical leadership
  • Possess excellent verbal and written communication and in-person and virtual presentation skills
  • Ability to work independently and to collaborate effectively across functions.
  • Able to travel domestically up to 10% of the time
About Centripetal Networks

CNI has engineered and manufactured a new disruptive technology for cyber security that actions millions of threat indicators and scales well beyond any current solution.

We are looking for candidates with startup, product & cyber security experience that want to work for a fast growing company.

", "lang_code": "en"}