Implementation Project Manager
4 weeks ago
Transforming Business Payments
At Bottomline, we're seeking a skilled Implementation Project Manager to drive the successful implementation of our Paymode solution. This role requires a strong understanding of business payments and a passion for delivering exceptional customer experiences.
The Role
As an Implementation Project Manager, you'll be responsible for managing customer implementations, working closely with internal teams and external partners to ensure seamless project execution. Your expertise in client-facing communication, analytical skills, and technical proficiency in MS Office, SharePoint, and Project will be essential in driving project success.
Key Responsibilities:
- Educate and lead Paymode-X implementation projects to scheduled completion.
- Develop and maintain strong relationships with customers throughout the implementation process.
- Plan and achieve project schedules, activities, and tests while keeping customers informed and projects on track.
- Ensure execution of project activities by coordinating work assignments and communicating with customers.
- Troubleshoot and track project issues, escalating as necessary to ensure timely resolution.
- Verify that established success criteria have been met within the timeline and budget.
- Document project deliverables and hand off to Customer Support for any potential or ongoing support needs.
Requirements:
- Experience in banking application implementations and knowledge of ACH/WIRE/Foreign drafts/SWIFT and other payment methods is a plus.
- Strong client-facing communication and presentation skills, with excellent written communication skills.
- Excellent analytical and problem-solving skills, with the ability to provide quick resolution to problems.
- Customer service orientation, teamwork, collaboration, adaptability, and initiative, with the ability to work independently.
- Technical proficiency in MS Office, SharePoint, and Project.
What We Offer:
At Bottomline, we're committed to delivering exceptional customer experiences and driving business growth. As an Implementation Project Manager, you'll have the opportunity to work with a talented team, develop your skills, and contribute to our mission of transforming business payments.
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