Customer Service Manager
22 hours ago
At Co-op, we're looking for a Customer Team Leader to join our team. As a Customer Team Leader, you'll be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service. You'll also be responsible for managing the store's operations, including re-stocking shelves and cleaning up spillages.
Key Responsibilities:
- Lead the store team and coach and supervise Customer Team Members
- Deliver great customer service and manage the store's operations
- Manage diligence checks and stock accuracy to ensure a great shopping experience for customers
- Support the Store Manager by deputising when they're not working and delivering a variety of HR processes
- Build relationships and get involved in the local community, supporting the Store Manager with the delivery of the local Co-op community plan
What We Offer:
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rota shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Why Co-op?
We're a company that's committed to making things fairer for our members and their communities. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
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