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Customer Experience Leader

2 months ago

Boston, Massachusetts, United States Watermark Donut Company Full time

Job Summary

Watermark Donut Co., LLC is seeking a highly motivated and experienced Store Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our stores, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities

  • Manage store operations, including inventory management, scheduling, and employee development
  • Lead a team of retail professionals to deliver exceptional customer service and drive sales growth
  • Develop and implement strategies to improve store performance, including sales, customer satisfaction, and employee engagement
  • Collaborate with the management team to achieve business objectives and goals
  • Monitor and control store expenses, including labor, inventory, and supplies
  • Ensure compliance with company policies, procedures, and regulatory requirements

Requirements

  • At least six months of retail, restaurant, or hospitality management experience
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills
  • High school diploma or equivalent required; bachelor's degree preferred

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Flexible scheduling and work-life balance
  • Discounts on company products and services
  • Continuing education and training opportunities