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Client Support Specialist
2 months ago
Customer Service Associate
at Prose
Commitment to Safety
At Prose, the health and safety of our customers and employees is our top priority. We require all employees to be vaccinated against COVID-19 unless a valid exemption is provided.
Prose is dedicated to crafting personalized hair care solutions that cater to a diverse range of hair types and preferences. Our products are tailored based on individual consultations, utilizing a proprietary algorithm to create made-to-order items in our lab with natural ingredients. We combine innovative technology with beauty expertise to deliver exceptional results.
We are seeking Customer Service Associates to join our dynamic team. This role offers a chance to be part of a rapidly expanding startup, where collaboration and creativity are key to reshaping the hair care shopping experience. We value diversity and inclusivity, looking for individuals who are passionate problem solvers with a positive attitude.
Role Responsibilities:
- Engage with customers through various platforms, delivering a personalized and exceptional service experience.
- Develop expertise in our products, ingredients, and customer interactions.
- Resolve customer inquiries while achieving productivity and quality standards.
- Collaborate with internal teams to relay customer feedback and enhance service quality.
- Propose innovative solutions to improve customer satisfaction and streamline operations.
- Contribute to a collaborative and energetic team environment.
Ideal Candidate Profile:
- Genuine enthusiasm for our mission and products.
- Experience in customer service with a strong desire to connect with clients.
- A quick learner, adaptable to a fast-paced and evolving work environment.
- Strong analytical and problem-solving skills, capable of working independently.
- Detail-oriented with excellent communication abilities.
- Able to manage multiple tasks effectively.
- A collaborative team player with a proactive and positive mindset.
- Innovative and willing to challenge conventional approaches.
- Flexible availability, including weekends and holidays.
- Fluency in Spanish is a plus.
Embodying Prose Values:
- Intentional Inclusivity: We believe in the power of diverse perspectives and strive to create an open environment for collaboration.
- Connected Collaboration: Our collective strength drives our success, fostering a spirit of teamwork across all levels.
- Driven, Together: We empower our employees to take ownership and lead with creativity and accountability.
- Humanity Always: We prioritize understanding and kindness in every interaction, promoting a sustainable and respectful workplace.
Perks & Benefits:
At Prose, we recognize the importance of our employees' well-being. We offer a competitive compensation package, flexible PTO, health care options, and additional wellness benefits.
