Client Support Associate
3 days ago
Najlaa Solutions, Inc. is seeking a highly motivated and detail-oriented Client Support Trainee to join our team. As a Client Support Trainee, you will be responsible for providing exceptional customer service and support to our clients in the telecommunications industry.
Key Responsibilities:
- Provide timely and effective support to clients through various communication channels
- Collaborate with the Client Account Management and Quality Assurance teams to ensure seamless execution of client experiences
- Manage the flow of inquiries, requests, and upgrades through the pipeline, ensuring timely completion within client agreement timelines
- Develop and implement client communication initiatives to improve follow-up, long-term satisfaction, and client retention
- Ensure adherence to standard operating procedures and maintain accurate records
Requirements:
- Bachelor's degree from an accredited college or university
- 2-4 years of experience in a client-facing role
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Pragmatic mindset with a creative approach to problem-solving
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Client Support Associate
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Austin, Texas, United States Najlaa Solutions, Inc. Full timeJob OpportunityNajlaa Solutions, Inc. is seeking a highly motivated and detail-oriented Client Support Trainee to join our team.As a Client Support Trainee, you will be responsible for providing exceptional customer service and support to our clients in the telecommunications industry. Your primary goal will be to ensure that our clients receive the highest...
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