Key Account Support Specialist
4 weeks ago
Four Hands is seeking a highly skilled Key Account Support Specialist to join our Sales Operations team. As a Key Account Support Specialist, you will play a vital role in cultivating and expanding our top-tier client relationships. You will work closely with Account Executives and collaborate with various internal teams to deliver exceptional service and drive our success forward.
Key Responsibilities
- Partner with National Account Executives to understand customer insights and maximize results from key clients
- Elevate the customer experience by addressing concerns and resolving issues in a timely manner, anticipating client needs, and implementing improvements
- Support seamless implementation of new products by creating presentations, training materials, and outlining product information
- Generate and present ad-hoc reports for Account Executives to drive key sales initiatives
- Foster effective communication and collaboration across Sales, Logistics, Warehouse, Art Studio, and other internal stakeholders to streamline processes
- Uphold our Core Values and be a valuable member of the Four Hands team
Requirements
- Bachelor's Degree required
- 3+ years of experience in a customer-facing or customer support role
- Salesforce experience strongly preferred
- Advanced proficiency in Microsoft Excel (vlookup and pivot table experience)
- Excellent organizational skills and the ability to multitask effectively in a fast-paced environment
- A friendly and collaborative demeanor, with the ability to work well in a team environment
- Strong decision-making skills and the ability to work independently
- Ability to work in an international environment with diverse teams and customers
- Active and engaged listener, with the ability to clearly and concisely communicate with various audiences
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