Client Support Specialist

2 weeks ago


San Leandro, California, United States AppleOne Full time
Descripción del Trabajo

Estamos en búsqueda de un Especialista en Soporte al Cliente que sea orientado al cliente, con experiencia y motivación para unirse a nuestro equipo. Si disfrutas ayudar a las personas y tienes un enfoque centrado en el cliente, queremos conocerte.

Como Especialista en Soporte al Cliente, deberás ser capaz de ponerte en el lugar de los clientes y mantener una actitud servicial, paciente, positiva y alegre.



Responsabilidades del Especialista en Soporte al Cliente:
  • Gestionar un alto volumen de llamadas de clientes.
  • Mantener una actitud amigable y servicial.
  • Resolver preguntas y problemas de servicio para los clientes a través de teléfono, correo electrónico y mensajes de texto.
  • Documentar con precisión las interacciones con los clientes.
  • Identificar oportunidades para nuevas ventas.
  • Vender productos a clientes establecidos mediante técnicas de venta cruzada y adicional.
  • Resolver todas las solicitudes de soporte entrantes y salientes de acuerdo con las pautas establecidas.
  • Actuar como embajador de la empresa en todo momento.
  • Ser profesional en todas las interacciones.


Requisitos del Especialista en Soporte al Cliente:
  • Título de secundaria o equivalente.
  • 3 años de experiencia en servicio al cliente.
  • Capacidad demostrada para proporcionar un servicio al cliente excepcional.
  • Enfoque centrado en el cliente.
  • Orientación a resultados.
  • Atención a la calidad y al detalle.
  • Excelentes habilidades de gestión del tiempo.
  • Capacidad para realizar múltiples tareas.
  • Fuertes habilidades interpersonales y de comunicación.
  • Pensador crítico y solucionador de problemas.
  • Capacidad para trabajar con mínima supervisión.

Si cumples con estos requisitos y tienes experiencia en servicio al cliente, te invitamos a considerar esta oportunidad.


AppleOne es un empleador que ofrece igualdad de oportunidades y está comprometido con la inclusión y la diversidad en el lugar de trabajo.



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