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Veterinary Client Relations Specialist

2 months ago


San Leandro, California, United States VCA Animal Hospitals Full time

Join Our Team at VCA Animal Hospitals

VCA Animal Hospitals is seeking a dedicated and experienced Veterinary Client Relations Specialist to become a vital part of our evening team. The ideal candidate possesses a passion for animal care, excels in a dynamic work environment, and is adaptable to varying schedules. Our shifts may include early mornings, evenings, weekends, and holidays, and are organized based on the needs of the hospital.

Your Role and Responsibilities

As the first point of contact for our clients, the Veterinary Client Relations Specialist plays a crucial role in establishing trust and confidence in our services. Your responsibilities will include:

  • Providing exceptional customer service by welcoming clients, answering phone inquiries, and escorting clients and their pets to examination areas.
  • Coordinating and confirming appointments efficiently.
  • Conducting follow-up calls and reaching out to potential clients.
  • Clearly presenting and explaining service fees, as well as processing payments.
  • Advising clients on product and service options, including prescriptions.
  • Maintaining accurate medical records, charts, and correspondence.
  • Ensuring the cleanliness and organization of the facility, both inside and outside.

What We Offer

At VCA Animal Hospitals, we provide a competitive compensation package along with a comprehensive benefits program, which includes:

  • Medical, Dental, and Vision insurance
  • 401(k) retirement plan
  • Discounts on pet care services
  • Paid vacation, holidays, and sick leave
  • Health and wellness programs with resources and training

The hourly wage for this position ranges from $21 to $27.50, depending on experience and qualifications.

Commitment to Diversity

We are proud to be an Equal Opportunity Employer, welcoming applications from all individuals, including veterans and those with disabilities. For further information regarding our commitment to diversity, please refer to our career page.