Field IT Support Specialist

1 week ago


Scottsdale, Arizona, United States Motion Recruitment Full time
Position Overview

Motion Recruitment is seeking a dedicated Field IT Support Specialist to join our expanding team. This role is essential for ensuring that our community build sites are equipped with the necessary technology and support.

Key Responsibilities

The successful candidate will:

  • Travel to various build locations to assist in setting up essential technology.
  • Install and configure equipment such as cable modems, printers, and workstations.
  • Implement satellite internet solutions and troubleshoot local area networks (LAN).
Customer Service Excellence

This position demands a high level of customer service, as providing exceptional support to non-technical staff is crucial. The role also includes addressing standard service desk inquiries, such as:

  • Troubleshooting software issues.
  • Resolving internet connectivity problems.
  • Managing Active Directory and Office 365 environments.
  • Supporting audio/visual equipment setup.
Contract Details

This is a contract position with a duration of 6-12 months.

Required Qualifications
  • A minimum of 2 years of experience in an IT support role.
  • Hands-on experience in setting up workstations and internet services.
  • Proficient in troubleshooting both hardware and software challenges.
  • Experience with Active Directory and Office 365 administration.
  • Familiarity with networking protocols and LAN troubleshooting.
  • Ability to set up audio/visual equipment.
  • Strong customer service skills.
  • A reliable vehicle for travel to various sites.
Preferred Qualifications
  • Experience with StarLink satellite internet installation is a significant advantage.
  • Background in providing premium customer service.
Technical Environment

The role will primarily involve:

  • 90% Windows systems
  • 10% Mac systems


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