Application Support Specialist

2 weeks ago


Scottsdale, Arizona, United States Motion Recruitment Partners LLC Full time
Position: Application Support Specialist

Location: Remote/Hybrid

Contract Type: Temporary

Compensation: $30/hr - $32/hr

Overview:
Join the team at Motion Recruitment Partners LLC as an Application Support Specialist. This role is designed for individuals who thrive in a collaborative environment and are eager to contribute to the enhancement of business applications.

Key Responsibilities:
  • Investigate and resolve escalated technical inquiries using analytical skills and established protocols.
  • Collaborate with Product and Project Teams to understand and support essential business applications.
  • Identify opportunities for enhancements and document necessary modifications to improve application performance.
  • Act as a technical intermediary between development teams and end-users.
  • Analyze customer feedback to inform application improvements.
  • Conduct training sessions for support teams on new application features and updates.
  • Ensure compliance with Payment Card Industry (PCI) standards.
  • Create and maintain instructional materials and knowledge base articles.
  • Perform Quality Assurance checks on software updates and fixes.
  • Provide on-call support for urgent production issues as needed.
  • Manage incident response procedures and assist with high-priority customer communications.
  • Reconcile financial data and invoices as required.
  • Complete additional tasks as assigned.

Required Qualifications:
  • Minimum of one year of IT support experience or eighteen months working with business application hardware.
  • Experience with SAP troubleshooting, T-code, IDOC, or Middleware API integration.
  • Proficiency in invoice and payment application systems.
  • Strong written and verbal communication skills, along with excellent customer service abilities.
  • Ability to develop and execute test plans and scripts.
  • Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
  • Technical and analytical skills with a keen attention to detail.
  • Capacity to work effectively under pressure and meet deadlines.
  • Strong organizational skills and the ability to manage multiple priorities.
  • Associate degree in Computer Science, Information Technology, IT Engineering, or a related field.

Benefits:
  • Comprehensive medical insurance options.
  • Dental and vision coverage.
  • Health Savings Account (HSA) and Flexible Spending Accounts.
  • 401(k) plan with matching contributions.
  • Paid sick leave and additional benefits.

Motion Recruitment Partners LLC is committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals.

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