Application Support Specialist
2 weeks ago
Location: Remote/Hybrid
Contract Type: Temporary
Compensation: $30/hr - $32/hr
Overview:
Join the team at Motion Recruitment Partners LLC as an Application Support Specialist. This role is designed for individuals who thrive in a collaborative environment and are eager to contribute to the enhancement of business applications.
Key Responsibilities:
- Investigate and resolve escalated technical inquiries using analytical skills and established protocols.
- Collaborate with Product and Project Teams to understand and support essential business applications.
- Identify opportunities for enhancements and document necessary modifications to improve application performance.
- Act as a technical intermediary between development teams and end-users.
- Analyze customer feedback to inform application improvements.
- Conduct training sessions for support teams on new application features and updates.
- Ensure compliance with Payment Card Industry (PCI) standards.
- Create and maintain instructional materials and knowledge base articles.
- Perform Quality Assurance checks on software updates and fixes.
- Provide on-call support for urgent production issues as needed.
- Manage incident response procedures and assist with high-priority customer communications.
- Reconcile financial data and invoices as required.
- Complete additional tasks as assigned.
Required Qualifications:
- Minimum of one year of IT support experience or eighteen months working with business application hardware.
- Experience with SAP troubleshooting, T-code, IDOC, or Middleware API integration.
- Proficiency in invoice and payment application systems.
- Strong written and verbal communication skills, along with excellent customer service abilities.
- Ability to develop and execute test plans and scripts.
- Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
- Technical and analytical skills with a keen attention to detail.
- Capacity to work effectively under pressure and meet deadlines.
- Strong organizational skills and the ability to manage multiple priorities.
- Associate degree in Computer Science, Information Technology, IT Engineering, or a related field.
Benefits:
- Comprehensive medical insurance options.
- Dental and vision coverage.
- Health Savings Account (HSA) and Flexible Spending Accounts.
- 401(k) plan with matching contributions.
- Paid sick leave and additional benefits.
Motion Recruitment Partners LLC is committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals.
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