Bilingual Client Services Representative
4 days ago
This is an exciting opportunity for a Bilingual Client Services Representative to join our team at MMC Group LP. As a key member of our team, you will provide exceptional customer service to clients, answer enrollment services calls, and respond to client inquiries.
You will also be responsible for educating clients on managed care options, assisting in selecting health plans, and reviewing and processing enrollment/disenrollment forms. Additionally, you will maintain up-to-date knowledge on New York Project services and raise concerns to the Central Operations Supervisor as needed.
Key Responsibilities:
- Answer enrollment services calls and respond to client inquiries.
- Provide information and resources to clients, including mailings and referrals.
- Educate clients on managed care options and assist in selecting health plans.
- Review and process enrollment/disenrollment forms.
- Maintain up-to-date knowledge on New York Project services.
- Raise concerns to the Central Operations Supervisor as needed.
Requirements:
- High school diploma or GED equivalent
- Recent call center or customer service experience
- Knowledge of the community to be served.
- Excellent communication and organizational skills.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
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