Client Service Representative
3 weeks ago
Rocket Tax is seeking a skilled Client Service Representative to join our team. This is an exciting opportunity for individuals who enjoy helping others and are passionate about delivering exceptional customer service.
Key Responsibilities:
- Respond to customer inquiries, resolving technical issues and providing product information in a timely and professional manner.
- Collaborate with colleagues to develop and maintain a comprehensive knowledge base of products and services.
- Document customer interactions and update records, adhering to data protection policies and maintaining confidentiality.
- Stay up-to-date with industry developments and best practices, applying this knowledge to improve customer experiences.
Requirements:
- Previous experience in customer-facing roles, sales, or other related fields.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving skills, with a positive and professional demeanor.
What We Offer:
* Salary: $48,000 - $65,000 per annum, depending on experience.
* Ongoing training and development opportunities, supporting your career growth and success.
* Collaborative team culture, with regular feedback and coaching sessions.
Company Culture:
Rocket Tax is a dynamic and supportive work environment, where staff feel valued and empowered to learn and grow. We strive to create a culture of continuous improvement, innovation, and excellence.
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