Multilingual Customer Service Representative

4 days ago


New York, New York, United States AltaStaff Full time
About the Role

AltaStaff is a reputable staffing agency seeking a skilled Bilingual Call Center Representative to join our team in Manhattan, NY.

Job Responsibilities
  • We are looking for fluent bilingual candidates who can assist clients with enrollment services, provide responses to questions, and refer callers when necessary.
  • The ideal candidate will assess client health care needs, assist clients in choosing a health plan, and maintain updated knowledge of the New York Medicaid CHOICE Project.
  • Responsibilities include processing enrollment/disenrollment forms, performing managed care education and enrollment services, and meeting performance criteria established by the Call Center Supervisor or Management.
Requirements
  • Must be bilingual
  • High school diploma or GED equivalent required
  • Associate degree preferred
  • 2+ years of customer service experience required
  • 2+ years of healthcare/human service experience preferred
  • Proficient in Microsoft Office Suite and able to type 35+ WPM
  • Excellent organizational skills and attention to detail
  • Ability to work in a fast-paced environment and independently
Benefits

As an Equal Employment Opportunity Employer, AltaStaff provides equal employment opportunities to all qualified applicants. We offer competitive pay rates, including an estimated $18.00 per hour salary, and a full-time schedule from Monday to Friday, 8:30am - 5pm EST.



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